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Privacy Policy

Privacy Policy

Reflections Holiday Parks respects and values the privacy of its customers and for that reason we will only deal with your personal information as set out in our privacy policy.

Collection of personal information

The type of personal information we collect about you includes your name and address, your telephone numbers, your email address, your computer IP address from our website, details of your previous dealings with us or any of the parks in our group and your financial information (e.g. for invoicing and payments of services, products and membership or personal credit information when you make payments to us).

We may collect your personal information in a variety of ways, including;

  • in any discussions we have with you whether in person or by telephone.
  • through our accounts and payments you make.
  • through our website or email server by way of ‘cookies’. Cookies are small pieces of data that allow the website to remember something about you at a later. You may configure the web browser to refuse or disable cookies.
  • through third parties, including companies running competitions on our behalf and our agents.
  • through customer feedback and survey forms
  • through the quality control checklist.

If we collect personal information about an individual from you, we will take all reasonable steps to ensure that the individual will or has been made aware of this privacy policy and we will take all reasonable steps to ensure that it is maintained in accordance with the National Privacy Principles and any applicable law.

Use of personal information

Reflections Holiday Parks collects personal information for the purposes of providing guests with information and updates related to their stay (past, present or future). This information can be used for, but is not limited to, marketing material and special offers, as well as market research and evaluation.

As per S18 Spam Act 2003 (Cth), all email newsletters sent by Reflections Holiday Parks contain an unsubscribe option.

Personal Information collected will not be disclosed to any other person or body unless  required to do so as per S17 and S18 of the Privacy and Personal Information Protection (PIPP) Act 1998 (NSW).

Quality of your personal information

We believe it is important to make sure that the personal information we hold about you is accurate and up to date. Please let us know about any change in your details or if you believe any personal information we have on our file is incorrect, so we can make the appropriate amendment.

You may contact us and request particulars of the personal information we hold about you, and any changes you wish to notify to us. You may email your request to

Security of your personal information

We are committed to maintaining the highest level of security of our client(s) files and personal information.

We will keep personal information as long as we need it, after which time we will destroy or de-identify the personal information. Otherwise we may keep personal information for any period required by law.

Disclosure of your personal information

We may disclose personal information to:

  • a third party contractor who may be performing services for us which involves your personal information such as sponsors of our conferences, advertising agencies, suppliers and our public relations agency.
  • any other party to which the law obliges us to.

We will not sell your personal information to marketing bodies without your consent.

Do you have any concerns, queries, disputes or complaints?

If you have any concerns, queries, disputes or complaints about our privacy policy or our privacy practices, please email

If you have any disputes or complaints, please notify us in writing and we will investigate and respond to you within a reasonable time.Please note that we reserve the right to amend our privacy policy from time to time.

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