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Terms and Conditions

Thank you for choosing to stay with us at Reflections Holiday Parks. We look forward to welcoming you to one of our stunning locations. Please note that through confirmation of an accommodation booking at any of the Reflections Holiday Parks you are acknowledging and agreeing to the below terms and conditions.

Booking Terms and Conditions

  • Management reserves the right to amend or alter prices, sites and conditions at any time without notice.
  • Check in time for cabin accommodation is from 2pm and from 11am for sites. Checkout time is strictly 10am. Unless previously arranged with reception, late departure fees may be incurred for occupancy exceeding these times.
  • Please note Reflections Holiday Parks only take bookings 13 months in advance.
  • Whilst we endeavour to meet our guest’s requests, site/cabin preference is not guaranteed.
  • Strictly only one vehicle is allowed per site/cabin.
  • Should you wish to vacate your site early due to weather conditions, no refund will be given. Tariffs and deposits are not refundable if your stay is cut short for any reason.
  • All linen is supplied in our cabin accommodation.
  • You must be over 18 years of age to stay with us, if you are not accompanied by a parent or guardian.
  • We reserve the right to evict guests from the park who are deemed by management to be behaving in a socially unacceptable way; causing damage; disturbing other guests; using unacceptable language or otherwise breaking Park Rules. No refund will be given and charges will apply for any damage caused.
  • Please note that according to Australian standards top bunks and elevated beds are considered dangerous and not recommended for children under the age of 9. Australian Standards relate to the use of bunk beds and state that “Children under the age of 9 years are not recommended to use the top bunk. Also, children must not play on the top bunk”.
  • Pets (Dogs) are permitted in some of our parks, click here or contact the park direct for more information. Please note conditions may apply.

Minimum Stays

  • Low Season – No minimum night stay during low season (except for the June/July school holidays – minimum 2 nights)
  • Shoulder (Mid) Season – Minimum 2 – night stay on Friday and Saturday One night stay available Sunday – Thursday (excluding Easter long weekend – 4 nights minimum, April School Holidays – 3 nights minimum and September School Holidays – 4 nights minimum)
  • Peak (High) season – (Dec/Jan) 7- night minimum all accommodation.
  • Peak (High) season – Easter long weekend minimum 4-night stay (Thursday – Sunday inclusive)
  • Peak (High) season – October long weekend minimum 3-night stay (Friday – Sunday inclusive)

Park Managers may vary the minimum stay for peak periods however this is limited to selected sites\cabins where there is a shorter vacancy between confirmed bookings and therefore we cannot guarantee a short duration will be acceptable at the time you make your booking.

Cancellations & Refunds

If you wish to change any details of your booking, please contact our parks directly. We will do our best to assist you, but cannot guarantee that changes can be made. Please note that bookings in certain time periods, or for certain room types cannot be changed; however, in some instances, changes may be permitted but a charge could be imposed.

Peak (High) Season Bookings

Cancellations where at least 28 days written notice has been provide are refundable less a $30 administration fee or a credit for the full amount to be used towards a future booking (to be used within a 12-month period). Cancellations giving less than 28 days’ notice will forfeit all monies paid.

Shoulder (Mid) Season Bookings

Cancellations where at least 14 days written notice has been provided are refundable less a $30 administration fee or a credit for the full amount to be used towards a future booking (to be used within a 12-month period). Cancellations giving less than 14 days’ notice will forfeit all monies paid.

Low Season Bookings

Cancellations where at least 7 days written notice has been are refundable less a $30 administration fee or a credit for the full amount to be used towards a future booking (to be used within a 12-month period). Cancellations giving less than 7 days’ notice will forfeit all monies paid.

Payments/Deposits

A deposit is required to secure each reservation. For all phone bookings, a deposit equal to the first night’s accommodation/site tariff must be paid at the time of making the reservation. Reservations will not be guaranteed without a deposit. We accept Visa and MasterCard for online and phone bookings. Please note if deposit if not paid by required date, your reservation will be cancelled.

For all online bookings payment must be made in full at time of booking and if bookings are cancelled, modified, or in case of no-show, the total price of the reservation will be charged.

Peak (High) Season 

  • Dec/Jan Bookings – 1st nights tariff at time of booking with 50% due by the 31st August and final balance by the 31st October.
  • Easter Long Weekend – 1st nights tariff at time of booking with balance payable by 28th February.
  • October Long Weekend – 1st night tariff at time of booking with balance payable by the 31st

Low & Shoulder (Mid) Seasons 

  • First night’s tariff at time of booking and balance payable on arrival. Excluding April and September school holidays were full tariff is payable 30 days prior to arrival. When booking is made within 30 of arrival date, full payment is required.

Group Booking Conditions

Deposit amounts vary depending on the total booking cost. Group deposits will fall into one of three categories: −

  1. Bookings under $1,000.00 – Deposit equivalent to the first night stay
  2. Bookings $1,000 – $5,000 – Deposit of $1,000.00
  3. Bookings over $5,000.00 – Deposit of $2,000.00 with further deposit requirements to be confirmed at time of booking

Final Payments and final numbers MUST be received no later than 30 days prior to arrival. Final payment includes all monies owing for accommodation or additional group and function charges.

All cancellations and/or refund requests must be provided in writing.

Cancellations providing more than 4 weeks’ notice to the arrival date will forfeit the initial deposit paid. Cancellations providing less than 4 weeks’ notice to the arrival date will forfeit all monies paid.

In the instance of a part-cancellation, the manager of the park reserves the right to adjust any tariff that had been previously agreed upon based on the renewed number of bookings or total guest’s numbers.

Cancellation fees may also be held against accommodation that is no longer required depending on the length of notice given to the property.

Please Note: This policy does not apply after the booking has commenced.

Peak (High) Season Rebooking Conditions

For guests wishing to rebook for the following year in either the December/January, Easter and September/October School Holiday periods, the following rebooking procedure applies:

  • Complete a rebooking form available from reception prior to departure to secure your site/cabin for the same period the following year, along with your deposit to confirm your booking with us.
  • If you decide not to rebook with us prior to your departure, your cabin/site will be made available for other bookings.

Due to high occupancy during these periods, we do encourage you to rebook with us prior to departure to avoid disappointment.

Gift Vouchers and Gift Cards

For guests wishing to use  a Gift Voucher or Gift Card, the following applies:

  • Gift Vouchers or Gift Cards are to be used following the terms and conditions (T&C’s) outlined on the specific voucher/card. Typical  (T&C’s) outline that the voucher must be mentioned at the time of booking, the use is subject to availability, it is not transferable or redeemable for cash and cannot be used in conjunction with any other offer.
  • As of 31 March 2018, Gift Vouchers or Gift Cards sold, have an expiry period of 3 years (36 months). Exclusions apply to Gift Vouchers or Gift Cards that meet the following criteria:
    • A gift card or voucher that is given by a business for free to a consumer
    • Gift cards supplied as part of a customer loyalty or employee rewards program
    • A gift card or voucher supplied as part of a temporary marketing promotion as a bonus to the purchase of a good or service
    • A gift card or voucher sold or donated for use in a fundraising appeal, including to a charity or not for profit organisation.
  • Note: Gift Vouchers or Gift Cards sold prior to 31 March 2018, continue to have an expiry period of 1 year (12 months) unless stated otherwise.

For more information, click here.

Reflections Road Tripper Card

  • Guest must stay at two or more Reflections Holiday Parks to activate the Road Tripper card.
  • Valid at all Reflections Holiday Parks where overnight accommodation is available.
  • NOT valid in conjunction with any other discount.
  • Where you stay and pay your 6th night, you redeem the 7th night FREE.
  • You must stay a minimum of 2 nights where the free night is claimed.
  • Offer available on powered and unpowered sites only. Excludes ensuite sites.
  • Not available during peak periods.
  • The guest must present the Reflections Road Tripper interim card to redeem any discount. Parks will accept the handing in of North South Inland Holiday Parks Road Tripper Cards and will replace with a new Reflections Road Tripper interim card. Already stamped nights will transfer over until program finishes. See Term 15.
  • Offer based on 2 guests only. Charges will apply for any additional guest(s).
  • Guest can only have one Road Tripper card in operation at any time and only one card per booking can be used.
  • You must receive the official Reflections Holiday Parks stamp on your card for each night of stay.
  • Cannot be redeemed as a credit or refund on full paid pre-booked accommodation (including those booked online).
  • Your free night is subject to availability and not guaranteed.
  • This card must be validated by completing all the holder’s details including the provision of name and email address. Reflections Holiday Parks collects this information in order to conduct the program and will handle personal information as set out in our Privacy Policy, which can be viewed here. Additionally, we may, for an indefinite period, unless otherwise advised, use this information for promotional, marketing, publicity, research and profiling purposes. For opt out information, refer back to our Privacy Policy.
  • Reflections Road Tripper interim card or North South Inland Road Tripper cards will not be accepted after 31st March 2019. You must redeem any free nights by 31st March 2019. There will be no refunds, discounts or compensation provided on partially completed Road Tripper cards or non-redeemed free nights after 31st March 2019.

Reflections Holiday Parks Subscribe & Win Promotion

Information on how to enter and details of the Prize (defined below) form part of these Terms and Conditions. Participation in this promotion is deemed acceptance of these Terms and Conditions. Entry is only open to Australian residents aged 18 years or over. Employees (and their immediate families) of the Promoter and agencies associated with this promotion are ineligible to enter.

  • Promotion commences at 12:00am (midnight) AEST on 5/10/2018 and final entries close at 12:00am AEDST on 31/03/2019 (“Promotional Period”).
  • To receive one (1) entry into the draw, individuals must subscribe to the Reflections Holiday Parks mailing list via the Reflections Website during the Promotional Period with a valid email address. The email address must be subscribed to the mailing list at the time of the draw. Unsubscribing before the draw will deem the entry invalid.
  • There will be a total of six (6) draws conducted from all emails subscribed during the Promotional Period with one (1) winner drawn each month. The draws will take place at 17 Gipps Street, Carrington NSW 2294 via a computer generated selection. The draws will take place on the following dates: 1/11/18, 3/12/18, 2/1/19, 1/2/19, 1/3/19 and 1/4/19. All draws will take place at 10:00am AEDST.
  • The Promoter may draw additional reserve entries and record them in order in case an invalid entry or ineligible entrant is drawn. The decision will be final and no correspondence will be entered into.
  • The winners will be notified via email within five (5) business days of the draw. In the instance where winners cannot be notified within two (2) weeks of the decision after all reasonable efforts, an alternate winner will be announced.
  • The six (6) valid winners win a ‘Weekend Getaway’ valued up to $750 (“Prize”). The Prize includes: 2 nights Deluxe Cabin accommodation at their choice of location from Reflections Holiday Parks group of parks and is valid for twelve (12) months from issue during off-peak seasons only. All other costs associated with the Prize will be the responsibility of the Prize winner. Subject to the unclaimed prize draw clause, if for any reason the winner does not take or claim the Prize (or an element of the Prize) then the Prize (or that element of the Prize) will be forfeited. Total prize pool value is up to $4500.
  • The Promoter (including its respective officers, employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the promotion except for any liability that cannot by law be excluded.
  • The Promoter collects personal information (“PI”) in order to conduct the promotion and will handle PI as set out in its Privacy Policy, which can be viewed here. In addition to any use that may be outlined in the Promoter’s Privacy Policy, the Promoter may, for an indefinite period, unless otherwise advised, use the PI for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages or telephoning the entrant. The Privacy Policy also contains information about how entrants may opt out, access, update or correct their PI. All entries become the property of the Promoter.
  • The Promoter will not disclose entrant’s personal information to any entity outside of Australia. The Promoter is NSW Crown Holiday Parks Trust t/a Reflections Holiday Parks (ABN 26 087 692 248) of 17 Gipps Street, Carrington NSW 2294. Telephone: 02 4967 2233. Promotion is authorised under NSW permit number LTPS/18/28688.

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