Thank you for choosing to stay with us at Reflections Holiday Parks. We look forward to welcoming you to one of our stunning locations. Please note that through confirmation of an accommodation booking at any of the Reflections Holiday Parks you are acknowledging and agreeing to the below terms and conditions.
1.1.2 You are directed into self-isolation by operation of a Public Health Order within 7 days of your arrival date, or
1.1.3 You or an immediate family member becomes sick with COVID19 within 21 days of your arrival date.
1.2 To request a Guest Account Credit in relation to the COVID19 Flexible Cancellation Policy the guest will need to contact the park direct. The contact details can be found on the individual park pages on the Reflections website or your booking confirmation.
1.3 To utilise this policy the guest must:
1.3.1 Have made their booking on the Reflections website or direct with the park, and
1.3.2 Where requested, provide proof to the park where the booking is held of COVID19 impact as listed above.
1.4 For clarification, this policy does not apply to the following:
1.4.1 COVID restrictions that have not been gazetted by a State Government or Commonwealth Government
1.4.2 Guests awaiting the result of a COVID test,
1.4.3 Guest illness, other than COVID related 6.4.4 Where travel is not directly impacted by a State Government or Commonwealth Government restriction.
1.5 Unfortunately, due to the ongoing nature of COVID19 being beyond our control when outbreaks occur, Reflections will not provide refunds unless the notice requirements of the standard terms and conditions are met.
For guests wishing to use a Gift Voucher or Gift Card, the following applies: