Effective from 4 July 2020 until further notice, Reflections will not take any new bookings from people travelling from Victoria unless they can demonstrate they have been in NSW for more than 14 days if they originate from a COVID Hotspot suburb or prior. For other regions from Victoria that they crossed the border prior to its closure of 8 July 2020.
Victorian guests with an existing booking will receive an email and will be contacted by the Park staff to work through their arrangements. Please note we will prioritise enquiries for visitors from Victoria for bookings in July 2020. Guests with bookings in August or later are asked to be patient and we will be in contact later in the month or when further updates as to the duration of the border closure are known.
Reflections is complying with the NSW Health Checklist for COVID-19 Safety in NSW Camping Grounds and Caravan Parks. This requires all guests and visitors to comply with the following:
Reflections is encouraging all staff, visitors, guests and residents to download the COVIDSafe app. Download at https://www.health.gov.au/resources/apps-and-tools/covidsafe-app , however even guests with the COVIDSafe app will still be required to complete the Health Declaration.
If the person is required under the above steps or in compliance with a health order to isolate they can only do so if they have self-contained accommodation. This means:
If the person does not have their own bathroom or kitchen facilities, they will need to find an alternate place to isolate for the required number of days. A person cannot self-isolate in any Reflections accommodation or on a site which relies upon shared bathroom or cooking facilities.
Management may vary the minimum stay for peak periods, however this is limited to selected sites\cabins where there is a shorter vacancy between confirmed bookings and therefore we cannot guarantee a short duration will be acceptable at the time you make your booking.
If you wish to change any details of your booking, please contact our parks directly. Upon request, you may be required to complete a Guest Refund Form in order for a refund payment to be processed. We will do our best to assist you, but cannot guarantee that changes can be made nor that a full refund is available. Please note that bookings in certain time periods, or for certain accommodation types cannot be changed; however, in some instances, changes may be permitted but a charge could be imposed.
Bookings where a credit has been retained for a future stay must be used with 12 months of the credits originating date otherwise credit becomes expired and will no longer be available for use.
Peak (High) Season Bookings
Shoulder (Mid) & Low Season Bookings
Cancellations where at least 7 days written notice has been are refundable less a $45 administration fee (cabins) $25 administration fee (sites) or a credit for the full amount to be used towards a future booking. Cancellations giving less than 7 days’ notice will forfeit all monies paid.
A deposit is required to secure each reservation. Reservations will not be guaranteed or confirmed without a deposit. A valid credit card must be provided for all bookings in order to secure your reservation with us. Please note if your deposit is not paid by the required date, your reservation will be cancelled. All online bookings require a valid credit card and payment must be made in full at time of booking.
Your credit card will be held as security for your reservation and utilised for an applicable fees and charges arising from these terms and conditions. Unless an alternative valid card or method of payment is provided upon check-in, this card will be used for all outstanding accommodation and ancillary costs and for any loss or damage caused during the stay.
Peak (High Season)
Low and Shoulder (Mid) Seasons
Deposit amounts vary depending on the total booking cost. Group deposits will fall into one of three categories: −
Final payments and final numbers MUST be received in line with the Payments/Deposits Peak Period Terms and Conditions or no later than 30 days prior to arrival. Final payment includes all monies owing for accommodation or additional group and function charges.
All cancellations and/or refund requests must be provided in writing.
Cancellations providing more than 30 days notice to the arrival date will forfeit the initial deposit paid. Cancellations providing less than 30 days notice to the arrival date will forfeit all monies paid.
In the instance of a part-cancellation, the manager of the park reserves the right to adjust any tariff that had been previously agreed upon based on the renewed number of bookings or total guest numbers.
Cancellation fees may also be held against accommodation that is no longer required depending on the length of notice given to the property.
Note: This policy does not apply after the booking has commenced.
For guests wishing to rebook for the following year in either the December/January, Easter and September/October School Holiday periods, the following rebooking procedure applies:
Due to high occupancy during these periods, we do encourage you to rebook with us prior to departure to avoid disappointment.