Park Rules

To ensure you have an enjoyable experience when you visit our parks we ask that the following Park Rules are adhered to.

Vehicles

  • The safety of our guests is our number one priority.
  • Guest are required to adhere to the speed limit signage and please be aware that normal road rules are enforceable within the Park.
  • Only one vehicle is permitted per site. If additional vehicles or boats are required, prior approval must be requested from the Park Managers, and if approved an additional cost may be charged.
  • For the washing of your vehicle and boats please use the designated washing bay (if available). 
  • All vans, tents and motor homes are required to have the draw bar or legal tow point, facing the road & to be placed upon the site so that it is a minimum of 1 metre off the road (in accordance with Reflections Emergency Evacuation procedures).

Noise

  • The peaceful enjoyment of the Park and the use of guest facilities is important to us. Please assist by being considerate of fellow guests and restrict noise from radios, speakers, televisions and social gatherings after 10pm and before 7am.
  • The person whose name is on the booking reservation is responsible for the orderly conduct of all members of their booking and their guests.

Emergency Response

  • In the event on an emergency guests and residents are required to follow the directives of park management.

Children

  • The Park and its facilities are provided for the enjoyment of you and your children.
  • Children should be adequately supervised by an adult at all times during your stay in our Park.
  • Scooters, bikes and skateboards must only be used in the designated safe play areas. Helmets must be worn at all times.  Please check with the Park Managers for details of the safe play areas.

Open Fires

  • Due to fire hazards, open fires are not permitted in the Park. Guests are welcome to use the BBQ facilities and designated fire pits (where available) in the Park.
  • Guests must comply with any fire restrictions imposed by the Park Manager or Fire Authority.
  • By law, the collection of firewood from the Park is not permitted.
  • Firewood can be purchased from the Park kiosk, office or outside the of the Park.

Dog-Friendly Parks

  • Dogs are welcome at many of our Parks that are advertised as being Dog Friendly.
  • Should you wish to bring your dog to one of our dog friendly parks please complete a Dog Registration Form at reception upon arrival.
  • When in the Park all dogs must be kept on a lead and owners must pick up after them.
  • Dogs must not be left unattended in the Park at any time.
  • For the health and safety of all guests please refrain from taking dogs near the Kiosk, amenities, camp kitchens, laundries, water parks or playgrounds.
  • See more at http://reflectionsholidayparks.com.au/dog-friendly

Anti-Social Behaviour

  • At the discretion of Park Management, guests may be requested to vacate the Park if they are deemed to be behaving in a socially unacceptable way, causing damage, disturbing other guests, using unacceptable language or otherwise breaking Park Rules.
  • No refunds will be given, and charges will apply for any damage caused.

 

COVID-19 Health Directives

Reflections is complying with the NSW Health Checklist for COVID-19 Safety in NSW Camping Grounds and Caravan Parks. This requires all guests and visitors to comply with the following:

  • All guest bookings, visitors and long-term casual occupants (holiday van owners) are required to complete the Health Declaration confirming health and entry to the caravan park or camping ground. Completed Guest Declarations will be retained for at least 28 days and for the purpose of any checks or contact tracing activities by authorities. The Health Declaration forms will only be used for the purposes of tracing COVID-19 infections and are stored confidentially and securely.

Reflections is encouraging all staff, visitors, guests and residents to download the COVIDSafe app. Download at https://www.health.gov.au/resources/apps-and-tools/covidsafe-app , however even guests with the COVIDSafe app will still be required to complete the Health Declaration.

  • Anyone who has respiratory symptoms or fever (>37.5°C), even if they only have mild symptoms, MUST:
  1. Advise park staff;
  2. Immediately get tested for COVID-19 and;
  3. Place themselves in isolation until they have received their result.

If the person is required under the above steps or in compliance with a health order to isolate they can only do so if they have self-contained accommodation. This means:

  • the person is in their own caravan, campervan or motorhome with ensuite and kitchen facilities they can self-isolate on their site for the required number of days.

OR

  • the person is staying in a cabin with ensuite and kitchen facilities they can self-isolate in the cabin for the required number of days.

If the person does not have their own bathroom or kitchen facilities, they will need to find an alternate place to isolate for the required number of days. A person cannot self-isolate in any Reflections accommodation or on a site which relies upon shared bathroom or cooking facilities.

  • Everyone must comply with government and Public Health Order directions while on the premises. This includes but is not limited to:
    • 1 person per 4 sqm rule applies in all communal areas such as BBQ areas, camp kitchens, laundries, etc. Reflections has provided capacity signage in communal spaces to advise the maximum number of people that can occupy the area.
    • Maintain 1.5 metres physical distancing.
    • Gatherings must not exceed 10 people at any time.
    • In relation to pools, a maximum of 10 people allowed in the pool at any one time.
  • Everyone must practice good hand hygiene.
  • Park rules and conditions must be followed including following the instructions of staff.

 

The Park Rules should be read in conjunction with the Reflections Holiday Park Booking Terms and Conditions available HERE and in our Park Offices.