BallinaFAQS

 
Accommodation Type

FAQs

Check in for both powered and unpowered sites at the park is from 10am, whilst cabins allow check in from 2pm onwards.

If you plan to arrive after office hours please let us know so that we can have all relevant documents waiting for your arrival.

Checkout from both Sites and Cabins is 10am.

Preparing for a holiday can be a massive journey in itself, at Reflections Holiday Parks our aim is to ensure guests are as well equipped as possible before hitting the open road.

If you’re planning a stay in one of our cabins or beach tents we have many of the essentials covered, with linen, towels and kitchenware all provided. All you’ll need is some delicious treats, some comfy clothes, good company and a thirst for adventure.

For guests camping in your tent or setting up shop in your caravan  contact the park before you arrive to check what facilities are available in the Camp Kitchen. We also recommend packing a torch and spare batteries, your trusty First Aid Kit, plenty of Insect Repellant, Sun Screen and Hats to keep you sun safe and rubbish bags to keep the park tidy for the next guests on your site.

Oh, and don’t forget the tent pegs too!!

Unfortunately dogs are not allowed at our park however the Reflections Holiday Parks group welcomes your four-legged family members to stay at 24 of our parks across NSW.

For the full list of parks please click here.

Base booking prices for all accommodation types are listed for two people.

Where there are more than two people staying a fee increase will apply. Please contact us prior to booking for more information.

Minimum night stays differ dependent on the time of year as per below. Feel free to contact us if you have any further questions.

  • Low Season – No minimum night stay during low season (except for the June/July school holidays – minimum 2 nights)
  • Shoulder (Mid) Season – Minimum 2 – night stay on Friday and Saturday One night stay available Sunday – Thursday (excluding Easter long weekend – 4 nights minimum, April School Holidays – 3 nights minimum and September School Holidays – 4 nights minimum)
  • Peak (High) season – (Dec/Jan) 7- night minimum all accommodation.
  • Peak (High) season – Easter long weekend minimum 4-night stay (Thursday – Sunday inclusive)
  • Peak (High) season – October long weekend minimum 3-night stay (Friday – Sunday inclusive)

A deposit is required to secure each reservation. For all phone bookings, a deposit equal to the first night’s accommodation/site tariff must be paid at the time of making the reservation. Reservations will not be guaranteed without a deposit. We accept Visa and MasterCard for online and phone bookings. Please note if deposit if not paid by required date, your reservation will be cancelled.

For all online bookings payment must be made in full at time of booking and if bookings are cancelled, modified, or in case of no-show, the total price of the reservation will be charged.

Peak (High) Season 

  • Dec/Jan Bookings – 1st nights tariff a time of booking with 50% due by the 31st August and final balance by the 31stOctober.
  • Easter Long Weekend – 1st nights tariff at time of booking with balance payable by 28th February.
  • October Long Weekend – 1st night tariff at time of booking with balance payable by the 31st

Low & Shoulder (Mid) Seasons 

  • First night’s tariff at time of booking and balance payable on arrival. Excluding April and September school holidays were full tariff is payable 30 days prior to arrival. When booking is made within 30 of arrival date, full payment is required.

Group bookings are highly encouraged at our park, though please note that deposit amounts will vary depending on the total of your booking cost. Group deposits will fall into one of three categories: −

  1. Bookings under $1,000.00 – Deposit equivalent to the first night stay
  2. Bookings $1,000 – $5,000 – Deposit of $1,000.00
  3. Bookings over $5,000.00 – Deposit of $2,000.00 with further deposit requirements to be confirmed at time of booking

Final Payments and final numbers MUST be received no later than 30 days prior to arrival. Final payment includes all monies owing for accommodation or additional group and function charges.

All cancellations and/or refund requests must be provided in writing.

Cancellations providing more than 4 weeks’ notice to the arrival date will forfeit the initial deposit paid. Cancellations providing less than 4 weeks’ notice to the arrival date will forfeit all monies paid.

In the instance of a part-cancellation, the manager of the park reserves the right to adjust any tariff that had been previously agreed upon based on the renewed number of bookings or total guest’s numbers.

Cancellation fees may also be held against accommodation that is no longer required depending on the length of notice given to the property.

Yes. Once your booking has been processed by the park you will be sent a booking confirmation via email.

Please keep this email as proof of booking.

If you wish to change any details of your booking, please contact our parks directly. We will do our best to assist you, but cannot guarantee that changes can be made. Please note that bookings in certain time periods, or for certain room types cannot be changed; however, in some instances, changes may be permitted but a charge could be imposed.

Peak (High) Season Bookings

Cancellations where at least 28 days written notice has been provide are refundable less a $30 administration fee or a credit for the full amount to be used towards a future booking (to be used within a 12-month period). Cancellations giving less than 28 days’ notice will forfeit all monies paid.

Shoulder (Mid) Season Bookings

Cancellations where at least 14 days written notice has been provided are refundable less a $30 administration fee or a credit for the full amount to be used towards a future booking (to be used within a 12-month period). Cancellations giving less than 14 days’ notice will forfeit all monies paid.

Low Season Bookings

Cancellations where at least 7 days written notice has been are refundable less a $30 administration fee or a credit for the full amount to be used towards a future booking (to be used within a 12-month period). Cancellations giving less than 7 days’ notice will forfeit all monies paid.

For guests wishing to rebook for the following year in either the December/January, Easter and September/October School Holiday periods, the following rebooking procedure applies:

  • Complete a rebooking form available from reception prior to departure to secure your site/cabin for the same period the following year, along with your deposit to confirm your booking with us.
  • If you decide not to rebook with us prior to your departure, your cabin/site will be made available for other bookings.

Due to high occupancy during these periods, we do encourage you to rebook with us prior to departure to avoid disappointment.