With 37 Reflections Holiday Parks throughout NSW, there are a wealth of career opportunities for those wanting to work in iconic locations and pursue a career based on providing holiday makers with happy memories and unforgettable experiences.

We are committed to attracting, retaining and nurturing staff to achieve best practice in the industry.

For general HR Enquiries contact hr@reflectionsholiday.com.au.

OUR VALUES

Inspired SolutionsElevating the standard for holiday parks

What this means for all employees – We will

  • Use nature to inspire practical solutions to opportunities
  • Challenge ourselves to innovate and find creative solutions
  • Lead change and welcome different ways of doing our work
  • Creating guest experiences that delight and surprise

Good to GreatDelivering outstanding results

What this means for all employees – We will

  • Deliver the best outcomes in every aspect of our work
  • Continuously learn and strive to exceed performance expectations
  • Celebrate success and demonstrate pride in our work
  • Exceeding guest’s customer service expectations

Trusted RelationshipsEstablishing lasting relationships

What this means for all employees – We will

  • Follow through on our commitments and treat each other with respect
  • Collaborate, build and maintain trusted relationships
  • Seek to understand before making decisions or taking action
  • Building guest loyalty and advocates

EMPLOYEE BENEFITS

Employees at Reflections Holiday Parks can take advantage of benefits such as –

  • Access to accommodation discounts
  • Salary Packaging options available

Current Opportunities

Support Centre Officer [Reservations Call Centre] (Casual) – Newcastle Office

We are seeking multiple Support Centre Officers for casual roles to join our newly formed Support Centre for our summer season.

Based in our Newcastle office (Carrington), the Support Centre provides additional support to our 37 holiday parks throughout NSW.

The Support Centre Officers will work flexible shifts on a rotational roster between the hours of 7:00am and 7:00pm. This includes weekend work and some public holidays with applicable overtime rates and public holiday penalty rates under the Hospitality Award.

This role may include occasional overnight travel to our holiday parks to assist with on-park duties.

In this role, you will:

  • Provide exceptional customer service including liaising with guests over the phone (inbound and outbound) and internet for bookings, enquiries and complaints in a timely and efficient manner
  • Process guest reservations and cancellations through our property management system (PMS), NewBook
  • Manage the Information Inbox by monitoring emails and responding to guest queries
  • Provide information to guests on our parks and surrounding areas & facilities
  • Assist with Emergency Management procedures as required
  • Assist with on-park duties including travelling to and working within Park sites as required

Guest Services Officer/Kiosk Worker (Casual) – Boambee Creek Reserve

We are seeking an enthusiastic and dedicated Guest Services Officer for a casual role at the beautiful and picturesque Reflections Boambee Creek Reserve.

The Guest Services Officer will work a rotational roster across a 7-day per week operation, including weekend and public holiday work.

In this role, you will:

  • Provide outstanding customer service and create memorable experience for our Reserve visitors
  • Be the first point of contact for guest enquiries and requests in a timely and efficient manner
  • Liaise with guests face to face and via telephone
  • Provide information on the Reserve and surrounding areas
  • Manage day passes and shelter bookings through the property management system (PMS), NewBook
  • Assist with kiosk duties, including serving customers and preparation of food
  • Undertake general office duties, banking and cleaning of office and kiosk
  • Assist with stock take and invoicing for the office, kiosk and cleaning equipment and chemicals

Kiosk Worker (Casual) – Boambee Creek Reserve

We are seeking an enthusiastic and dedicated Kiosk Worker for a casual role at the beautiful Reflections Boambee Creek Reserve.

The Kiosk Worker will work a rotational roster across a 7-day per week operation, including weekend and public holiday work.

In this role, you will:

  • Provide great customer service and create memorable experiences for our guests
  • Assist with guest enquiries and requests in a timely and efficient manner
  • Provide information on the park and surrounding areas
  • Undertake preparation and cooking of food
  • Assist in opening and closing of the office and kiosk area
  • Undertake general cleaning of the office and kiosk
  • Process sales through computerised point of sale register

Grounds Worker (Full-time) – Burrinjuck Waters

We are seeking an experienced Grounds Worker for a permanent, full-time role to work at the stunning Reflections Burrinjuck Waters.

The Grounds Worker will work a rotational roster across a 7-day per week operation, including working every second weekend and public holidays.

In this role you will:

  • Undertake general grounds maintenance and repairs, including water supply, buildings and other facilities
  • Undertake regular cleaning of guest amenities, BBQs, fish cleaning areas and other public spaces in line with COVID-19 requirements
  • Conduct basic repairs and servicing of parks’ plant and other machinery
  • Operate plant and equipment, including ride on mowers, tractors, chainsaws and power tools
  • Assist with more complex maintenance projects, including removal of trees and larger cabin maintenance
  • Maintain gardens and trees to ensure a safe environment for visitors and staff
  • Assist with after-hours on-call duties as required

Housekeeping Officer (Casual) – Clarkes Beach

We are seeking a multiple Housekeeping Officers for casual roles at Reflections Clarkes Beach.

In this role, you will:

  • Provide exceptional customer service and create personalised, memorable experiences for our park visitors and guests
  • Undertake housekeeping duties including making up beds, cleaning of linen and other laundry items, restocking room supplies and cleaning interior and exterior of cabin
  • Undertake general cleaning duties, including vacuuming, sweeping & mopping, dusting and disposing of rubbish
  • Provide information on the park and surrounding areas
  • Assist with guest enquiries and requests in a timely and efficient manner

Guest Services Officer (Casual) – Clarkes Beach

We are seeking multiple Guest Services Officers for casual roles at Reflections Clarkes Beach.

The successful candidate will work a rotational roster across a 7-day per week operation, including weekend and public holiday work.

In this role, you will:

  • Provide exceptional customer service and create personalised, memorable experiences for our park visitors and guests
  • Be the first point of contact for guest enquiries and requests in a timely and efficient manner
  • Provide information on the park and surrounding areas
  • Manage guest check in / out through our property management system (PMS), NewBook
  • Assist in opening and closing of our office
  • Undertake general office duties, banking and cleaning of the office
  • Process sales for the store through computerised point of sale register

Guest Services Officer (Casual) – Copeton Waters

We are seeking experienced Guest Services Officers for a casual roles at Reflections Copeton Waters.

The successful candidate will work a rotational roster across a 7-day per week operation, including weekend and public holiday work.

In this role, you will:

  • Provide outstanding customer service and create personalised, memorable experiences for our Park visitors and guests
  • Be the first point of contact for guest enquiries and requests in a timely and efficient manner
  • Provide information on the Park and surrounding areas
  • Manage guest check in / out and processing of day passes through our reservations system, NewBook
  • Assist with Kiosk duties including food and beverage preparation and serving customers
  • Undertake general office duties, banking and cleaning of the office and kiosk area

Guest Services Officer (Part-time) – Hawks Nest & Jimmys Beach

We are seeking an experienced Guest Services Officer for a part-time role to work across two of our most popular locations on the Mid NSW Coast, Reflections Hawks Nest & Jimmys Beach.

The successful candidate will work a rotational roster across a 7-day per week operation, including weekend and public holiday work.

In this role, you will:

  • Provide exceptional customer service and create personalised, memorable experiences for our park visitors and guests
  • Be the first point of contact for guest enquiries and requests in a timely and efficient manner
  • Provide information on the park and surrounding areas
  • Manage guest check in / out through our property management system (PMS), NewBook
  • Assist in opening and closing of our office
  • Undertake general office duties, banking and cleaning of the office
  • Process sales for the store through computerised point of sale register

Housekeeping Officer (Casual) – Lake Glenbawn

We have an exciting opportunity for multiple Housekeeping Officers to join our team in casual roles at Reflections Lake Glenbawn.

This position will work a rotational roster across a 7-day per week operation, including weekend and public holiday work.

In this role, you will:

  • Provide exceptional customer service and create personalised, memorable experiences for our park visitors and guests
  • Undertake housekeeping duties including making up beds, cleaning of linen and other laundry items, restocking room supplies and cleaning interior and exterior of cabin
  • Undertake general cleaning duties, including vacuuming, sweeping & mopping, dusting and disposing of rubbish
  • Provide information on the park and surrounding areas
  • Assist with guest enquiries and requests in a timely and efficient manner

Grounds Worker (Part-time) – Lake Glenbawn

We have an incredible opportunity for an experienced Grounds Worker to join our team at Lake Glenbawn in a casual role.

The ideal candidate is available to work across a 7-day rotational roster, including weekend and public holiday work.

In this role, you will:

  • Undertake general grounds maintenance and minor repairs of site facilities as required
  • Undertake cleaning of guest amenities and conduct routine inspections and COVID cleaning requirements
  • Maintain gardens and trees to ensure a safe environment for visitors and staff
  • Operate small plant and hand-operated equipment, such as ride on mower, brush cutter, hedge trimmer and other general lawn & gardening tools
  • Undertake regular cleaning and maintenance of Park vehicles and machinery
  • Carry out patrols of the park including after-hours on-call shifts as required
  • Assist and direct visitors within the Park

Kiosk Worker (Casual) – Lake Glenbawn

We have an exciting opportunity for a Kiosk Worker to join our team in a casual role over our summer period at Reflections Lake Glenbawn.

As this is a summer casual position, we require someone who is available to work throughout December and January across a rotational roster, including weekend and public holiday work.

In this role, you will:

  • Provide exceptional customer service and create personalised, memorable experiences for our park visitors and guests
  • Be the first point of contact for guest enquiries and requests in a timely and efficient manner
  • Provide information on the park and surrounding areas
  • Undertake preparation and cooking of food
  • Assist in opening and closing of the office and kiosk area
  • Undertake general cleaning of the office and kiosk
  • Process sales through computerised point of sale register

Guest Services Officer (Casual) – Wyangala Waters & Grabine Lakeside

We are seeking a customer-focused Guest Services Officer for a casual role at Reflections Wyangala Waters & Grabine Lakeside.

The successful candidate will work a rotational roster across a 7-day per week operation, including weekend and public holiday work.

In this role, you will:

  • Provide great customer service and create personalised, memorable experiences for our park visitors and guests
  • Be the first point of contact for guest enquiries and requests in a timely and efficient manner
  • Provide information on the park and surrounding areas
  • Manage guest check in / out through our reservations and booking system, NewBook
  • Assist in opening and closing of our office
  • Undertake general office duties, banking and cleaning of the office
  • Process sales for the store through computerised point of sale register