The following opportunities are available at our Employee Parks. To apply for a role, click on the position link and submit your resume through SEEK.
For more information about any of the opportunities below, contact parkrecruitment@reflectionsholiday.com.au.
Boambee Creek Reserve
Responsibilities
- Elevate the standard of the reserve by ensuring the grounds and guest facilities are clean and presentable
- Upkeep the guest amenities, BBQ areas and fish cleaning tables to a high standard
- Undertake basic repairs and servicing on parks plant and machinery
- Maintain gardens and trees to ensure a safe environment for all park visitors
- Operate small plant and hand-operated equipment, such as ride on mower, brush cutter, hedge trimmer and other general lawn & gardening tools
- Maintain gardens and trees to ensure a safe environment for visitors and staff
- Undertake regular cleaning and maintenance of vehicles and machinery
- Carry out patrols of the park including after-hours on-call shifts
Responsibilities
- Provide great customer service and create memorable experiences for our guests
- Undertake preparation and cooking of food, including burgers and hot chips
- Prepare and serve beverages, including milkshakes and coffees
- Assist in opening and closing of the office and kiosk area
- Undertake general cleaning of the office and kiosk
Burrinjuck Waters
Responsibilities:
- Maintain a high level of cleanliness for the park’s amenities blocks, camp kitchens, BBQ areas and fish cleaning tables
- Elevate the standard of the park by ensuring all public areas are clean and presentable at all times
- Provide great customer service to all park visitors and guests
- Work cohesively with all park employees to maintain a friendly team environment
Clarkes Beach
Responsibilities:
- Elevate the standard of the park by ensuring all cabins and guest areas are clean and presentable
- Maintain a high level of cleanliness for all cabins, amenities blocks and BBQ areas
- Undertake housekeeping tasks, including making beds, vacuuming, sweeping & mopping , cleaning bathrooms & kitchens, dusting and disposing of rubbish
- Work with all park employees to maintain a friendly team environment
- Provide great customer service to all park visitors and guests
Copeton Waters
Responsibilities:
- Provide great customer service and create memorable experiences for our park guests
- Be the first point of contact for guest enquiries and requests in a timely and efficient manner
- Manage guest check in and out through our property management system, NewBook
- Undertake stocktake for the kiosk, store, cabins, office and housekeeping supplies
- Assist with managing purchase orders and processing invoices
- Provide information on the park and surrounding areas
- Undertake social media administration including responding to guest enquiries through Facebook
- Train and coach the Guest Services team on general workplace processes during shift
Lake Burrendong & Mookerawa Waters
Responsibilities:
- Elevate the standard of the park by ensuring the grounds and guest facilities are clean and presentable
- Upkeep the guest amenities, BBQ areas and fish cleaning tables to a high standard
- Undertake basic repairs and servicing on parks plant and machinery
- Maintain gardens and trees to ensure a safe environment for all park visitors
- Operate small plant and hand-operated equipment, such as ride on mower, brush cutter, hedge trimmer and other general lawn & gardening tools
Responsibilities:
- Provide great customer service and create memorable experiences for our park guests
- Be the first point of contact for guest enquiries and requests in a timely and efficient manner
- Manage guest check in and out through our property management system, NewBook
- Assist with stocktake for the kiosk, store, cabins, office and housekeeping supplies
- Provide information on the park and surrounding areas
- Process store sales and assist with kiosk duties when required
Lake Keepit
- Elevate the standard of the park by ensuring all cabins and guest areas are clean and presentable
- Maintain a high level of cleanliness for all cabins, amenities blocks and BBQ areas
- Undertake housekeeping tasks, including making beds, vacuuming, sweeping & mopping, cleaning bathrooms & kitchens, dusting and disposing of rubbish
- Provide great customer service and create memorable experiences for our guests
- Undertake preparation and cooking of food, including burgers and hot chips
- Prepare and serve beverages, including milkshakes and coffees
Wyangala Waters & Grabine Lakeside
Responsibilities:
- Elevate the standard of the park by ensuring the grounds and guest facilities are clean and presentable
- Upkeep the guest amenities, BBQ areas and fish cleaning tables to a high standard
- Undertake basic repairs and servicing on parks plant and machinery
- Maintain gardens and trees to ensure a safe environment for all park visitors
- Operate small plant and hand-operated equipment, such as ride on mower, brush cutter, hedge trimmer and other general lawn & gardening tools
Responsibilities:
- Elevate the standard of the park by ensuring all cabins and guest areas are clean and presentable
- Maintain a high level of cleanliness for all cabins, amenities blocks and BBQ areas
- Undertake housekeeping tasks, including making beds, vacuuming, sweeping & mopping, cleaning bathrooms & kitchens, dusting and disposing of rubbish
- Provide great customer service and create memorable experiences for our guests
- Undertake preparation and cooking of food, including burgers and hot chips
- Prepare and serve beverages, including milkshakes and coffees
The following opportunities are available at our Base Camp (Head Office). To apply for a role, click on the position link and submit your resume through SEEK.
For more information about any of the opportunities below, contact hr@reflectionsholiday.com.au.
Base Camp (Newcastle Office)
The HR Coordinator has a key focus on talent acquisition and onboarding.
- Support processes associated with the employee lifecycle, including end to end recruitment, offboarding and remuneration reviews
- Actively participate in the development and implementation of HR initiatives, including our reward & recognition program and culture & engagement platform
- Manage and action requests and enquiries through the HR Group inbox
- Participate in and support HR team projects, including organisation design and restructures
- Act as a key contact for HR system navigation and support
- Support the preparation of HR reports and ensure accurate data and insights
- Assist in developing and implementing HR policies and procedures
- Provide ad-hoc assistance with workers compensation and performance management
- Provide broad HR administrative support
Reporting directly to the Head of Finance, the Finance Administration Team Leader oversees all accounts processing and payroll functions.
- End to end weekly and fortnightly payroll processing for corporate and park operations.
- Oversee and coordinate the high-volume Accounts Payable and Receivable functions.
- Actively participate in the development and implementation of continuous improvement activities for the Accounts and Payroll functions.
- Train, inform and educate the wider business on finance processes.
- Provide general finance administration support to the wider Finance team, including fleet administration and training delivery.
This is a permanent, full-time opportunity, however a job share arrangement may be considered for the right candidates.
Due to an increased volume of inbound calls and customer demand for our fantastic holiday parks, we have multiple casual positions available (20-38 hours per week), working flexible shifts across a 7-day rotating roster, including weekends and some public holidays.
As the Reservations Officer, you will play a key role in our customer journey while providing support to each of our Park Management teams throughout our 37 parks across NSW.
- Support the customer journey by processing guest reservations, assisting with enquiries and providing information on the park and local areas
- Maximise booking and reservation opportunities by achieving individual and team targets
- Promote genuine conversations with guests by delivering scripts and key messages in a friendly and professional manner
- Manage and action requests and enquiries through the Information inbox
- Proactively work with the Reservations Team Leader to achieve target KPIs and provide feedback on our campaigns
- Drive revenue growth through upselling, cross-selling and converting enquiries into bookings
- Provide general support to our wider Operations team, including on-park duties and travelling to parks as required