The safety and security of our guests and staff remains our highest priority. This guest update provides information as to our response to the unfolding COVID-19 crisis. In addition to our usual high standards of hygiene and cleaning, we have increased the frequency of cleaning and are following the hygiene protocols that have been issued by the Australian Government Department of Health.
Reflections is actively monitoring COVID-19 updates from the Australian Government Department of Health and continues to respond based on their advice or any directive provided by the government.
For the most up to date Government information, please visit health.gov.au
The NSW Minister for Health and Medical Research, The Hon. Brad Hazzard, MP, has now confirmed the NSW position on caravan parks and camping grounds. He has made an Order under the Public Health Act 2010 which now bans mass gatherings, places restrictions on other gatherings and requires the closure of caravan parks and camping grounds.
Therefore, from 4 April 2020, caravan parks and camping grounds in NSW must not be open to the public except for the purposes of accommodating:
Reflections has stopped all online bookings as we are required to verify that the reason for the booking is in accordance with the government’s restrictions above.
To assist us in processing your booking enquiry, please complete our enquiry form and we will get back to as soon as possible.
Should you have extenuating circumstances that mean you have to cancel your current booking and are requesting a refund for your stay instead of a credit, please submit your details via this form and we will reply to you as soon as possible.
If you are making an exceptional booking enquiry we request that you please ask yourself the following before visiting our parks;
If you answer YES to either of these questions;
Please note that if the above does apply to you we reserve the right to not accept your booking if we find it does not adhere to the NSW Public Health Order.
To ensure the highest of standards for you, we amended our guest check-in times for cabins to 3pm and sites to 11am as of Friday, 20th March 2020.
For guests who had booked to stay with us before 30 April 2020, we are offering flexibility to our existing policies:
For all other bookings outside of this period our standard booking terms and conditions will apply.
Reflections Holiday parks would like to thank our valued guests for their ongoing support. As a self-funding organisation, we have endured the impacts of the worst droughts in history and recent bushfires across the state of NSW. We appreciate and value your support during this challenging time.
We acknowledge that this situation is continually changing and will provide you with new information as it arises.
Should you have any questions regarding your stay, please call our parks directly.
Please stay safe.