COVID-19
Update

Page last updated:  23 September 2021

The following parks will open from Saturday 11th September:

Lake Glenbawn, Eden, Pambula, Bermagui, Hawks Nest, Jimmys Beach, Seal Rocks, Forster, Tuncurry, Bonny Hills, North Haven, Lake Keepit, Lake Copeton, Wyangala Waters, Grabine Lakeside, Scotts Head, Nambucca Heads, Urunga, Hungry Head, Mylestom, Coffs Harbour, Moonee Beach, Corindi Beach, Red Rock, Evans Head, Lennox Head, Ballina, Shaws Bay. Our day reserve Boambee Creek Reserve will also reopen.

The reserves at Burrendong Dam and Cudgegong River will open from Saturday 18 September 2021, with Mookerawa Waters to re-open from Monday 20 September 2021 for guest from the Dubbo LGA.  The team will re-open the reserves for the purpose of exercise and recreation, including boating.

Please be aware, we are experiencing a high volume of calls and enquiries. If you are hoping to stay with us, the easiest and quickest way to book is via our website 

We encourage all travellers to regularly check with their home state in terms of travel restrictions prior to any travel to our parks.

Below is an update for guests impacted by the latest COVID-19 travel restrictions in line with the current NSW Public Health Order.

We encourage all our guests to check the latest NSW COVID-19 information before travelling.

Excluding the parks listed above, the remaining Reflections Holiday Parks are closed to members of the public except for:

  • permanent residents of the caravan park or camping ground,
  • overnight travellers,
  • persons working in the local area,
  • other persons who have no other place of permanent residence,
  • visitors to the persons set out above, and
  • people who were staying there as at 5pm on 14 August 2021 under a booking that was made before 14 August 2021 and they have not extended their booking after 5pm on 14 August 2021.

Everyone currently staying in a Reflections Holiday Park must follow the stay-at-home rules unless they have a reasonable excuse to leave. Click here for the list of reasonable excuses. Taking a holiday is not a reasonable excuse.

However, people can leave their accommodation if the period of their booking expires, and they go directly to their place of residence or other temporary accommodation, and they continue to comply with the stay-at-home rules. They can also leave their accommodation early if they wish to go home and comply with the stay-at-home rules at their place of residence.

  • Guests who need to self-isolate — We can only accept guests that have their own self-contained amenities. If a guest does not have their own bathroom or kitchen facilities, they will need to find an alternate place to isolate for the required number of days. Guests cannot self-isolate if they rely on shared bathroom or kitchen facilities.
  • Face masks are mandatory in our parks — Guests are required to wear these in all indoor areas within our Parks.
  • During your stay, please remember to practice social distancing, good hygiene and check in using the Service NSW QR code.

Border Passes / Declarations

Interstate travelers are reminded to check with the relevant state authorities on border passes and declarations which may be required when travelling between states.

Existing Bookings

Have an upcoming booking that may be affected? If COVID-19 affects your travel plans our cancellation policies are flexible where possible and our staff will work with you to ensure the next time you stay with us is as enjoyable and safe as possible.  For information on our COVID-19 Cancellation Policy, please read our Bookings Terms and Conditions.

You can also contact the park directly via email – details for each park can be found HERE

KEEPING YOU SAFE

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Your safety is our first priority with our COVID-19 safety plan in place and endorsed by the Caravan and Camping Industry Association to ensure that all our guests and staff are safe.

INCREASED CLEANING

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All park amenities facilities are open with increased cleaning. Social distancing measures apply to all communal facilities – park staff will inform you of exact conditions upon arrival for your stay.

BOOKING FLEXIBILITY

If COVID-19 affects your travel plans our cancellation policies are flexible where possible and our staff will work with you to ensure the next time you stay with us is as enjoyable and safe as possible.  

Refelctions Holiday Parks COVID-19 Safety Protocols

Our guests can view our COVID-19 Safety Protocols on arrival at our parks, which have been reviewed by the Caravan and Camping Industry Association.

Our industry standard COVID Safe Plan includes:

  • Increased cleaning standards and intervals
  • Extra sanitation stations
  • Contactless check-in
  • Social distancing signage across our facilities
  • Guest Registration Forms and pre-arrival screening in accordance with the NSW Health Orders
  • QR-code Guest contact tracing in accordance with the NSW Health Orders

We want to ensure that all Reflections holidays are as enjoyable as possible. In the meantime, stay safe, practice social distancing, good hand hygiene and look out for one another.

We are all in this together.