Travel Information

The safety and security of our guests and staff remains our highest priority. This guest update provides information as to our response to the unfolding COVID-19 crisis. In addition to our usual high standards of hygiene and cleaning, we have increased the frequency of cleaning and are following the hygiene protocols that have been issued by the Australian Government Department of Health.

Reflections is actively monitoring COVID-19 updates from the Australian Government Department of Health and continues to respond based on their advice or any directive provided by the government.

TRAVEL INFORMATION

As we receive updates from the NSW Government on COVID-19 restrictions we’ll continue to bring you the latest news and information on how this impacts Reflections Holiday Parks and our guests right here as well as on our Facebook page. 

Page last updated: 26 May 2020.

UPDATE – INLAND PARKS

With regional travel in NSW allowed from 1 June 2020, we will be opening our 9 inland holiday parks for stays from this date. This includes our Burrinjuck Waters, Cudgegong River, Grabine Lakeside, Lake Burrendong, Lake Glenbawn, Lake Keepit, Mookerawa Waters and Wyangala Waters parks ONLY.

As we reopen the health and safety of our staff and guests is of utmost importance to us, and you may notice a few changes when you visit our parks.  Important things to note include:

  • Our inland parks are NOW open for boating and day visitation
  • From 1 June 2020 holiday accommodation will reopen – book online our call our parks direct to book your stay
  • Holiday Van Owners will be able to return to the parks from 1 June 2020

UPDATE – COASTAL PARKS

As communicated, the NSW Government eased some restrictions from the 15 May 2020. Please refer to the NSW Government website which has been updated with the details, including FAQs, about what is allowed.

Reflections Holiday Parks will still remain closed to the public for overnight stays except for the purposes of accommodating Essential Travellers including:

  • Permanent residents of the caravan park or camping ground,
  • Overnight travellers:

– Travelling under the two person visitation rule

– Returning to their usual place of residence

  • Persons working in the local area,
  • Other persons who have no other place of permanent residence or whose primary place of residence is temporarily unavailable,
  • Day Visitors to the persons set out above, and
  • Day Visitors to our Inland Parks and reserves for recreational fishing, water activities and a picnic with the restrictions of gatherings of no more than 10 people.

ESSENTIAL TRAVELLER

If you are an Essential Traveller looking to stay in any of our parks, please complete our enquiry form and we will get back to as soon as possible.

EXTENUATING CIRCUMSTANCES

Should you have extenuating circumstances that mean you have to cancel your current booking and are requesting a refund for your stay instead of a credit, please submit your details via this form and we will reply to you as soon as possible.

PARK RESTRICTIONS

If you are making an exceptional booking enquiry we request that you please ask yourself the following before visiting our parks;

  1. Have you, or any person with whom you are travelling with, been in contact with anyone who has been unwell in the past 14 days?
  2. I can confirm that I am NOT travelling for the purpose of a holiday.

Please note if you answer YES to either of these questions we reserve the right to not accept your booking if we find it does not adhere to the NSW Public Health Order.

REVISED BOOKING TERMS & CONDITIONS

To ensure the highest of standards for you, we amended our guest check-in times for cabins to 2pm and sites to 11am as of Friday, 20th March 2020. Our park office opening and closing times are now 10am – 3pm.

For guests who had booked to stay with us between 26 March 2020 and 30 April 2020, we are offering flexibility to our existing policies:

  • If you are requesting to cancel your booking, refunds are available according to our current booking terms and conditions – please note that the cancellation fee will be waived.
  • Should you choose to postpone your existing booking until same time next year (rebooking same dates), we will waive any difference in tariffs for your new booking dates.

For all other bookings outside of this period please contact our park staff direct. please call our parks directly.

Reflections Holiday Parks look forward to welcoming you back soon.