Stay Safe this
Autumn

Reflections Holiday Parks are excited to welcome guests to all 37 of our holiday parks. For all updates on NSW Public Health Orders and travel restrictions, please head HERE.

Interstate travellers should continue to check with their home state in terms of border closures or travel restrictions prior to travel to our parks. Head HERE for the latest information about entering NSW from another state and what you need to be aware of.

If you have queries regarding your booking please contact the park directly via email – details HERE.

Please refer to this page as we will continue to update as new information comes to hand.

Accommodation and camping reservations can be made online or by contacting our friendly park staff – for all park contact details head HERE.

KEEPING YOU SAFE

Your safety is our first priority with our COVID-19 safety plan in place and endorsed by the Caravan and Camping Industry Association to ensure that all our guests and staff are safe.

INCREASED CLEANING

All park amenities facilities are open with increased cleaning. Social distancing measures apply to all communal facilities – park staff will inform you of exact conditions upon arrival for your stay.

BOOKING FLEXIBILITY

If COVID-19 affects your travel plans our cancellation policies are flexible where possible and our staff will work with you to ensure the next time you stay with us is as enjoyable and safe as possible.  

TRAVEL INFORMATION

The safety and security of our guests and staff is our highest priority. We will continue our usual high standards of hygiene and cleaning through increasing the frequency of cleaning as well as following the current hygiene protocols issued by the Australian Government Department of Health. Our guests can view our COVID-19 Safety Protocols on arrival to our parks, which have been reviewed by the Caravan and Camping Industry Association.

Our industry standard COVID Safe Plan includes:

• Increased cleaning standards and intervals
• Extra sanitation stations
• Contactless check-in
• Social distancing signage across our facilities
• Guest Registration Forms and pre-arrival screening in accordance with the NSW Health Orders
• Guest contact tracing and record keeping in accordance with the NSW Health Orders

There are no limitations on people who live in NSW travelling within NSW. Up to 50 people may visit a residence as long as an outdoor space is being utilised however no more than 30 people gathered if the residence has no outdoor area.

We also wish to note as holiday park accommodation with shared guest facilities we are unable to support guests required to self-isolate in accordance with the current health orders.

The current NSW Public Health Order directs that caravan parks and camping grounds must maintain a register of all guests, visitors and contractors for a period of at least 28 days. These records are collected in accordance with the NSW Health Checklist for COVID-19 Safety in NSW Camping Grounds and Caravan Parks and will only be used for the purpose of tracing if required and will be stored confidentially and securely.

In light of this, all guests will be required to sign the Guest Registration Form that is emailed to you from the park 2 days prior to arrival and can be filled in online or in person upon arrival and all visitors are required to sign in using the QR Code provided at the reception office.

Reflections is actively monitoring COVID-19 updates from the Australian Government Department of Health and continues to respond based on their advice or any directive provided by the government. In the case of the introduction of any new or updated NSW Public Health Orders our standard booking terms & conditions will be amended to reflect this.