COVID-19
Update

Page last updated:  23rd October 2021

All Reflections Holiday Parks are now open (with the exception of Killalea Reserve to be opened on the 1st of November). Please ensure you read and comply with the conditions of entry into all NSW parks located below. 

Our regional NSW Parks can accept guests from regional areas.

Parks in the Greater Sydney and the Central Coast areas are able to accept guests from Greater Sydney, the Blue Mountains, the Central Coast, Wollongong and Shellharbour.

Unrestricted travel will be permitted on the 1st of November. More info here

Entering NSW from interstate hotspots, such as Victoria is restricted. Travellers from these states must complete a declaration form. For more information please visit the NSW State Government Coronavirus page and Public Health Orders page.

To view any of our parks in NSW please visit our Parks Page 

To download the NSW Check In app, click here.

Existing Bookings

Have an upcoming booking that may be affected? If COVID-19 affects your travel plans our cancellation policies are flexible where possible and our staff will work with you to ensure the next time you stay with us is as enjoyable and safe as possible.  For information on our COVID-19 Cancellation Policy, please read our Bookings Terms and Conditions.

You can also contact the park directly via email – details for each park can be found HERE

KEEPING YOU SAFE

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Your safety is our first priority with our COVID-19 safety plan in place and endorsed by the Caravan and Camping Industry Association to ensure that all our guests and staff are safe.

INCREASED CLEANING

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All park amenities facilities are open with increased cleaning. Social distancing measures apply to all communal facilities – park staff will inform you of exact conditions upon arrival for your stay.

BOOKING FLEXIBILITY

If COVID-19 affects your travel plans our cancellation policies are flexible where possible and our staff will work with you to ensure the next time you stay with us is as enjoyable and safe as possible.  

Reflections Holiday Parks – Conditions of Entry – COVID-19 Safety Protocols

Below are the conditions of entry that must be observed for guests entering Reflections Holiday parks in the state of New South Wales 

Anyone who has respiratory symptoms or fever (>37.5°C), even if they only have mild symptoms, must:

  • Advise staff
  • Immediately get tested for COVID-19 and;
  • Place themselves in isolation until they have received their result.

As per the Public Health Order, from 11 October 2021: (please see clause 6.6)

  • Unvaccinated persons can only take a holiday in a caravan park or camping ground if the caravan park or camping ground is in the same LGA in which the person resides. Unvaccinated persons are not allowed to access onsite premises that must be closed to unvaccinated adults.
  • Vaccinated persons who reside in Greater Sydney can take a holiday in a caravan park or camping ground located in Greater Sydney, but not outside Greater Sydney. Vaccinated persons are allowed to access the onsite premises that must be closed to unvaccinated adults.
  • Vaccinated persons who reside outside Greater Sydney can take a holiday in a caravan park or camping ground located outside Greater Sydney, but not in Greater Sydney. Vaccinated persons are allowed to access the onsite premises that must be closed to unvaccinated adults.

From the 1st of November travel for vaccinated guests will be unrestricted.

All those entering a Reflections Holiday park must comply with government and Public Health Order directions while on the premises. This includes but is not limited to:

  • In accordance with the public health orders, we may request evidence of your vaccination status. This may include acceptable documentation such as:
    – A COVID-19 Digital Certificate is displayed through the Medicare App, Service NSW App or equivalent smartphone wallet.
    – Printed version of the COVID-19 digital certificate or immunisation history statement.
    – Medical exemption completed by appropriate professional.Checking in using the NSW QR code
  • Reflections is required to work within accordance of the Public Health Orders. This means that some areas of our Parks, for example, outdoor swimming pools/water parks, are only available to fully vaccinated adults and Park staff may request evidence of your vaccination status to ensure we are adhering to these Public Health Orders.
  • 1 person per 2 sqm rule applies in all outdoor communal areas such as BBQ areas, camp kitchens, etc.
  • 1 person per 4 sqm rule applies in all indoor communal areas such as camp kitchens, indoor areas, etc
  • Maintain 1.5 meters of physical distancing.
  • Outdoor Gatherings must not exceed 30 people at any time.
  • Everyone must practice good hand hygiene.
  • All guests, including long-term casuals and visitors, MUST complete a guest declaration at check-in/arrival.
  • Park rules and conditions must be followed.
  • All staff instructions must be followed.

Currently (at stage one of reopening) the following facilities can not open to any guests*:

  • Games Rooms

As per the public health order, unvaccinated guests are not allowed to enter the following premises within a caravan park (please see clause 2.18)

  • Indoor Basketball Court
  • Indoor Bowling Green
  • Indoor Cinema / TV / Theatre room
  • Food & Drink Premises / Cafe / Bars (unvaccinated guests can purchase takeaway)
  • Gym
  • Hairdresser/beauty salon
  • Library / Reading Room
  • Indoor Playground
  • Outdoor Swimming Pool
  • Indoor Swimming Pool
  • Outdoor Waterpark
  • Indoor Waterpark

*Please note, some parks may choose to keep certain facilities closed.

Browse our New South Wales Holiday Parks here