CHRISTMAS BOOKINGS CANCELLATIONS
For bookings over the Christmas period full refunds will be given in the case of any border closures or public health orders. For guests who choose to cancel where there are no restrictions to prevent them from travelling our normal cancellation policy will apply.
TRAVEL INFORMATION
The safety and security of our guests and staff is our highest priority. We will continue our usual high standards of hygiene and cleaning through increasing the frequency of cleaning as well as following the current hygiene protocols issued by the Australian Government Department of Health. Our guests can view our COVID-19 Safety Protocols on arrival to our parks, which have been reviewed by the Caravan and Camping Industry Association.
Our industry standard COVID Safe Plan includes:
- Increased cleaning standards and intervals
- Contactless check-in
- Social distancing signage across our facilities
- Guest Health Declarations and pre-arrival screening in accordance with the NSW Health Orders
- Guest contact tracing and record keeping in accordance with the NSW Health Orders
There are no limitations on people who live in NSW travelling within NSW. Up to 20 people may stay in a holiday home or holiday rental while more than 20 people can stay in a holiday home or holiday rental if they’re all members of the same household.
Travellers from Queensland and Victoria will need to comply with any current travel restrictions of their home state when returning. Please follow the links below for information on any state restrictions.
We also wish to note as holiday park accommodation with shared guest facilities we are unable to support guests required to self-isolate in accordance with the current health orders.
The current NSW Public Health Order directs that caravan parks and camping grounds must maintain a register of all guests, visitors and contractors for a period of at least 28 days. These records are collected in accordance with the NSW Health Checklist for COVID-19 Safety in NSW Camping Grounds and Caravan Parks and will only be used for the purpose of tracing if required and will be stored confidentially and securely.
In light of this, all guests will be sent this form to fill out before entering our parks. This will be sent directly to you from the park after you’ve made your booking and can be filled in online or in person upon arrival.
Reflections is actively monitoring COVID-19 updates from the Australian Government Department of Health and continues to respond based on their advice or any directive provided by the government. In the case of the introduction of any new or updated NSW Public Health Orders our standard booking terms & conditions will be amended to reflect this.
