COVID-19
Update

Page last updated:  05 August 2021

We know how frustrating it can be when things don’t go to plan. These are uncertain times, and it can be confusing and overwhelming. While our Parks remain open, we understand your plans may have changed.

We encourage all travellers to regularly check with their home state in terms of travel restrictions prior to any travel to our parks.

Below is an update for guests impacted by the latest COVID-19 travel restrictions in line with the current NSW Public Health Order.

  • Arrivals outside of COVID affected areas are welcome — However, we encourage all guests to check the latest NSW COVID-19 information before travelling.
  • Guests who need to self-isolate — We can only accept guests that have their own self-contained amenities. If a guest does not have their own bathroom or kitchen facilities, they will need to find an alternate place to isolate for the required number of days. Guests cannot self-isolate if they rely on shared bathroom or kitchen facilities.
  • Face masks are mandatory in our parks — Guests are required to wear these in all indoor areas within our Parks.
  • During your stay, please remember to practice social distancing, good hygiene and check in using the Service NSW QR code.

Border Passes / Declarations

Interstate travelers are reminded to check with the relevant state authorities on border passes and declarations which may be required when travelling between states.

Existing Bookings

Have an upcoming booking that may be affected? If COVID-19 affects your travel plans our cancellation policies are flexible where possible and our staff will work with you to ensure the next time you stay with us is as enjoyable and safe as possible.  For information on our COVID-19 Cancellation Policy, please read our Bookings Terms and Conditions.

You can also contact the park directly via email – details for each park can be found HERE

KEEPING YOU SAFE

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Your safety is our first priority with our COVID-19 safety plan in place and endorsed by the Caravan and Camping Industry Association to ensure that all our guests and staff are safe.

INCREASED CLEANING

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All park amenities facilities are open with increased cleaning. Social distancing measures apply to all communal facilities – park staff will inform you of exact conditions upon arrival for your stay.

BOOKING FLEXIBILITY

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If COVID-19 affects your travel plans our cancellation policies are flexible where possible and our staff will work with you to ensure the next time you stay with us is as enjoyable and safe as possible.  

Refelctions Holiday Parks COVID-19 Safety Protocols

Our guests can view our COVID-19 Safety Protocols on arrival at our parks, which have been reviewed by the Caravan and Camping Industry Association.

Our industry standard COVID Safe Plan includes:

  • Increased cleaning standards and intervals
  • Extra sanitation stations
  • Contactless check-in
  • Social distancing signage across our facilities
  • Guest Registration Forms and pre-arrival screening in accordance with the NSW Health Orders
  • QR-code Guest contact tracing in accordance with the NSW Health Orders

We want to ensure that all Reflections holidays are as enjoyable as possible. In the meantime, stay safe, practice social distancing, good hand hygiene and look out for one another.

We are all in this together.