Travel
Information

All Parks Are Currently Open!

Page last updated:  1 April 2022

All parks are currently open, with the exception of Ballina (please see below). Due to the recent weather events some sites across our parks may be wetter than usual. Bringing some extra ground cover, like a tarp or extra matting, could help protect against the damp and make your stay more enjoyable.

We look forward to welcoming you over the Easter and April School Holidays. Your support is also incredibly important to the local community.

If you have an upcoming booking, roads and bridges may be impacted by flash flooding, please check before traveling via QLD Department of Transport and Main Roads and NSW Live Traffic.

 

A message to our customers and communities regarding our Northern NSW parks

We recognise the devastating impact of the recent floods on people and communities throughout the North Coast of NSW.

We are doing everything we can to accommodate flood-impacted guests from local communities, while also honouring our holiday guests’ bookings, recognising the vital economic contribution that visitors bring to regional NSW communities.

We are working closely with the NSW Government’s emergency housing agency, the Department of Communities and Justice (DCJ), to accommodate flood-impacted guests from local communities and extend their bookings across our group of parks. We are also working with the DCJ to identify ongoing emergency accommodation options.

We have reserved some cabins in our northern NSW parks to assist flood-impacted guests over the Easter school holidays, but we still have ample caravan and camping sites available for flood-impacted guests and holiday guests.

We are not currently taking holiday bookings for our Ballina Holiday Park for the next few months as we have made it available to DCJ as an emergency accommodation hub to assist people who have been impacted by the floods.

If you have any questions about your booking, please contact our Reservations team on (02) 4914 5597.

We look forward to welcoming you to our parks and thank you for supporting regional NSW communities.

Key Resources

  • For emergency assistance, contact SES in NSW or QLD on 132 500
  • If your life is at risk, call Triple Zero (000) immediately.
  • For the latest weather updates visit the Bureau of Meteorology in Queensland here or in NSW here
  • Roads and bridges may be impacted by flash flooding. You can find more information in Queensland here and NSW Live Traffic here
  • If you’re not sure what to do when there’s a flood, here’s the best way to plan

COVID 19

Page last updated:  21st December 2021

Anyone who has respiratory symptoms or fever (>37.5°C), even if they only have mild symptoms, must:

  • Advise staff
  • Immediately get tested for COVID-19 and;
  • Place themselves in isolation until they have received their result.

All Reflections Holiday Parks are now open. Please ensure you read and comply with the conditions of entry into all NSW parks located below. 

For more information please visit the NSW State Government Coronavirus page and Public Health Orders page.

Future Bookings

Have an upcoming booking that may be affected? If COVID-19 affects your travel plans our cancellation policies are flexible where possible and our staff will work with you to ensure the next time you stay with us is as enjoyable and safe as possible.  For information on our COVID-19 Cancellation Policy, please read our Bookings Terms and Conditions.

You can also contact the park directly via email – details for each park can be found HERE

COVID-19 Safety Plans

While COVID-19 Safety Plans are optional for businesses, Reflections has made the decision to maintain and apply the cleaning principles of our COVID-19 Safety Plans, in the interest of best practice in keeping staff and customers safe.

Below are the conditions of entry that must be observed for guests entering Reflections Holiday Parks 

Anyone who has respiratory symptoms or fever (>37.5°C), even if they only have mild symptoms, must:

  • Advise staff
  • Immediately get tested for COVID-19 and;
  • Place themselves in isolation until they have received their result.

AS of 15th December 2021 travel for all guests will be unrestricted**

All those entering a Reflections Holiday park must comply with government and Public Health Order directions while on the premises. This includes but is not limited to:

  • Everyone must practice good hand hygiene.
  • Park rules and conditions must be followed.
  • All staff instructions must be followed.

All facilities can be accessed by all guests but please note, some parks may choose to keep certain facilities closed to unvaccinated guests.