Travel Information

The safety and security of our guests and staff remains our highest priority. This guest update provides information as to our response to the unfolding COVID-19 crisis. In addition to our usual high standards of hygiene and cleaning, we have increased the frequency of cleaning and are following the hygiene protocols that have been issued by the Australian Government Department of Health.

Reflections is actively monitoring COVID-19 updates from the Australian Government Department of Health and continues to respond based on their advice or any directive provided by the government.

For the most up to date Government information, please visit health.gov.au

PARK CLOSURES

The NSW Minister for Health and Medical Research, The Hon. Brad Hazzard, MP, has now confirmed the NSW position on caravan parks and camping grounds. He has made an Order under the Public Health Act 2010 which now bans mass gatherings, places restrictions on other gatherings and requires the closure of caravan parks and camping grounds.

Therefore, from 4 April 2020, caravan parks and camping grounds in NSW must not be open to the public except for the purposes of accommodating:

  • Permanent residents of the caravan park or camping ground,
  • Overnight travellers,
  • Persons working in the local area,
  • Other persons who have no other place of permanent residence or whose primary place of residence is temporarily unavailable, and
  • Visitors to the persons set out above.

Reflections has stopped all online bookings as we are required to verify that the reason for the booking is in accordance with the government’s restrictions above.

To assist us in processing your booking enquiry, please complete our enquiry form and we will get back to as soon as possible.

Should you have extenuating circumstances that mean you have to cancel your current booking and are requesting a refund for your stay instead of a credit, please submit your details via this form and we will reply to you as soon as possible.

PARK RESTRICTIONS

If you are making an exceptional booking enquiry we request that you please ask yourself the following before visiting our parks;

  1. Have you travelled overseas in the last 2 weeks?
  2. Have you come into contact with anyone who has travelled overseas in the last 2 weeks?

If you answer YES to either of these questions;

  1. Have you had a cough, fever or difficulty breathing in the last 2 weeks?

Please note that if the above does apply to you we reserve the right to not accept your booking if we find it does not adhere to the NSW Public Health Order.

REVISED BOOKING TERMS & CONDITIONS

To ensure the highest of standards for you, we amended our guest check-in times for cabins to 3pm and sites to 11am as of Friday, 20th March 2020.

For guests who had booked to stay with us before 30 April 2020, we are offering flexibility to our existing policies:

  • If you are requesting to cancel your booking, refunds are available according to our current booking terms and conditions – please note that the cancellation fee will be waived
  • For Easter Long Weekend and April School Holiday periods the amended booking terms allow you to obtain a credit on your guest account of monies paid for your planned stay. The guest account credit may be used at any Reflections Holiday park and will valid for stays within 12 months of the original departure date.
  • Should you choose to postpone your existing booking until same time next year (rebooking same dates), we will waive any difference in tariffs for your new booking dates.

For all other bookings outside of this period our standard booking terms and conditions will apply.

 

Reflections Holiday parks would like to thank our valued guests for their ongoing support. As a self-funding organisation, we have endured the impacts of the worst droughts in history and recent bushfires across the state of NSW. We appreciate and value your support during this challenging time.

We acknowledge that this situation is continually changing and will provide you with new information as it arises.

Should you have any questions regarding your stay, please call our parks directly.

Please stay safe.